We are COMFORT PLACE s.r.o., registration number: 07894210, email: [email protected]
We process your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
I. What data do we process and why
A) Reservations and accommodation services
- What data we process: Name, surname, email, phone number, billing address.
- Why: To ensure your reservation, communicate with you and fulfill the accommodation agreement.
- Legal basis: Performance of a contract (Art. 6(1)(b) GDPR).
- Retention period: For the duration of service provision and subsequently 2 years after the end of the reservation (for possible complaints or legal claims).
B) Sending marketing communications (newsletters)
- What data we process: Email address.
- Why: To send news and offers, if you have given us consent or are our customer.
- Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) or your consent.
- Retention period: Until you withdraw consent or 5 years from your last reservation.
II. Who has access to your data
We process your data as COMFORT PLACE s.r.o. To provide our services, our partners may also have access to your data, such as:
- Web and reservation system technical support providers.
We do not share your data with third parties outside the EU.
III. Your rights
You have the right to:
- Request access to your personal data and have it corrected.
- Request deletion of your data if no longer needed.
- Object to processing based on legitimate interest.
- Withdraw consent for data processing (e.g., for newsletter sending).
- Lodge a complaint with the Data Protection Authority.
IV. Cookies
On our website, we use cookies to ensure its functionality and improve your user experience.
- Essential cookies: For the proper functioning of the website.
- Analytical cookies: To monitor visitor traffic (only with your consent).
- Advertising cookies: For content personalization (only with your consent).
You can manage cookies in your browser settings.
V. Contact
If you have any questions about our processing of personal data, please contact us at: [email protected]
These terms are effective as of January 1, 2025